Returns and Exchanges

Online Purchases

Customer satisfaction is our number one priority. If for any reason you are not completely satisfied with the products purchased from Jont├ę, we will be happy to accept a return or exchange for a 100% money-back guarantee, within 45 days from the original purchase date. Online purchases returned will receive a refund of the price of the item and any applicable taxes issued in the original form of payment used to purchase the item. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.

To return or exchange the unused portion of your Jont├ę purchase, please contact us here with your order number and reason for return/exchange. Once contacted, we will provide you with further instructions. Please note that returns and exchanges will be processed within two to four weeks from the time the items are received at our warehouse. Afterwards, the refund will be issued to the original form of payment.

Other purchases:

For merchandise purchased with one of our retail partners, please return to the original point-of-purchase to determine eligibility for refund or exchange.

Save 15% When You Sign Up
Sign up for our newsletter and automatically save 15% on your first order.*
Already signed up? Please log in.
*May not be combined with other coupons.
*Those who have previously registered an account with us or signed up for our newsletter will not be eligible for this 15% discount.